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Return Policies
 
While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, you’ll need to follow the instructions set out below.

RETURNS
You have the right to cancel your contract within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the below instructions. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period. To do so, simply email admin@toppersandinvites.co.uk or write to us at
Toppers and Invites
60 Devonshire Road
Blackpool
FY3 8AA
You must return the goods to us in their original condition within 14 days of the date on which you informed us that you wished to cancel (or, if you have not told us that you wish to cancel, within 14 days of receipt of the goods).
We will then refund your purchase within 14 days of receiving the returned goods or proof that the order has been returned, whichever is earlier. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
 
Then within 14 days after the date on which you told us that you wished to cancel your purchase (or, if you have not told us that you wish to cancel, within 14 days of the date of receipt of the goods) send the goods you wish to return along with the delivery note to:
Toppers and Invites Returns Department 
60 Devonshire Road
Blackpool
FY3 8AA
UK
You’ll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. If we have to pay additional postage charges on your package, we may deduct the amount of such charges from any refund we send to you. Your parcel is your responsibility until it reaches us.  We cannot accept liability for goods that get lost or damaged in transit back to us
If you need some help or have any questions please contact us.
As long as any goods you send back to us are in their original condition, we will refund your purchase within 14 days of receiving your package or proof that the order has been returned.
Customer Services - we can help you with your return.
Email us: admin@toppersandinvites.co.uk
Call us: 01253 421736
Write to us:
60 Devonshire Road,
Blackpool,
FY3 8AA.


REFUNDS
As long as any goods you send back to us are in their original condition, we will refund your purchase within 14 days of receiving your package or proof that the order has been returned. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of damage by you.
Customer Services - we can help you with your return.
Email us: admin@toppersandinvites.co.uk
Call us: 01253 421736
Write to us:
60 Devonshire Road,
Blackpool,
FY3 8AA.
 
EXCHANGES
Give customer services a ring on 01253 421736. Make sure you've got your order number and the name of the item you wish to exchange for to hand. Also, if any additional payment needs to be taken, please have your credit/debit card details ready.
After that, within 14 days of receipt of the goods by you, send the goods you wish to exchange along with the delivery note to:
Toppers and Invites Returns Department 
60 Devonshire Road,
Blackpool,
FY3 8AA.
UK
You’ll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.
5. Once we’ve received your package, and as long as the item(s) are in their original condition, we’ll send out your new goods within 3 working days.

LEGAL RIGHTS
Under the applicable EU legislation (including, but not limited to, Directive 2011/83/EU, as implemented in the national laws of EU Member States), you have 14 days (from the date on which you receive your order) to let us know that you wish to cancel your purchase. In this case, we will provide a full refund of the goods including any relevant shipping charges in accordance with this Returns Policy.
Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Problems with your order
We have a legal duty to ensure that we deliver products that conform with your contract. It doesn't happen often, but sometimes we make a mistake. If we've made one with your order or you have any issues with the goods themselves, the first thing to do is contact us on:
Email us: admin@toppersandinvites.co.uk 
Call us: +44 (0)1253 421736
Write to us:
Toppers and Invites
60 Devonshire Road
Blackpool
FY3 8AA
UK

Once you've explained the fault or problem and given us your Order Number, we'll then give you a Returns Number.
If your order was incorrectly packed or an item was faulty and you want a replacement, we'll simply send you the correct item(s) or a new version of what you ordered.
We obviously won't charge you for the delivery of the correct item(s).
Important Note:
Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
Non-Returnable Products: Please also note that goods that have been made to your specifications or personalised cannot be returned unless faulty.
As long as the goods you send back to us in accordance with our returns policy are in their original condition, we will refund your purchase within 14 days of receiving the returned goods, or proof that the order has been returned, whichever is earlier. If you are a customer in the EU, we will also refund the cost of standard delivery.
This does not affect your legal rights.
 
YOUR RIGHT TO CANCEL
You have the right to cancel your contract within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the above instructions. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period.
To do so, simply email admin@toppersandinvites.co.uk or write to us at:
 
Toppers and Invites
60 Devonshire Road
Blackpool
FY3 8AA
UK
In any case, you must return the goods to us in their original condition within 14 days of the date on which you informed us that you wished to cancel (or, if you have not told us that you wish to cancel, within 14 days of receipt of the goods).